The Unemployment Insurance Fund (UIF) introduced new Unstructured Supplementary Service Data (USSD) service, allowing employees to conveniently verify their registration and UIF claim status from the convenience of their home at no cost. This platform will allow you to use different UIF services at no cost, anywhere, and from any location.
In his address during the session, Makgamatho emphasized that individuals lacking financial means or time to personally visit the Department will have the opportunity to access UIF services conveniently. This is achieved by dialing the designated code using any cellular network, once the service is functioning. Moreover, the USSD platform will allow clients to get their hands on information regarding the UIF fund’s services.
It will also offer the location details of the nearest offices nationwide. Additionally, clients will be able to utilize the USSD code to verify their registration status for UIF, check the progress of their applications, submit requests for payment continuation, and find out the status of their payments. Moreover, the best thing is that users won’t incur any airtime costs.
Through the toll-free number *134843# on any mobile, clients can conveniently submit payment continuation requests or inquire about their claim or status, eliminating the need to visit a labor center. However, sometimes it happens that users find problems when using the USSD code. So what can a user do in this case?
What To Do?
USSD code may stop working due to multiple reasons including network problems, technical faults, and more. If your UIF USSD code is not working, you can use the following instructions to solve your problem.
- First, make sure that you are entering the code correctly. Even a small mistake in typing the code can result in it not working.
- Another reason why the USSD code is not working might be due to a network problem. Make sure you have a strong network connection. USSD codes require a stable network to work properly.
- The next thing you can do is to check if the USSD service for UIF is currently available. Sometimes, services may undergo maintenance or experience temporary disruptions.
If the problem persists you can contact your mobile network operator customer support for assistance. However, if the USSD code is still not working, you can use other platforms such as the UIF app or website (https://ufiling.labour.gov.za/uif/) to access UIF services. Moreover, you can also use 08000 3000 7 to check the UIF status if the USSD code is not working.
In conclusion, you can use the USSD code to get access to different UIF services at no cost, anywhere, and from any location. Therefore, this is the most commonly used platform because of the advantages it offers. However, sometimes the UIF USSD code might not work due to multiple reasons such as temporary service disruption, technical glitches, network errors, and more.
If the USS code is not working, first make sure that you have entered the correct code, and ensure you have a strong network connection. If none of the solutions works, use another platform such UIF website or app to access UIF services.